FAQs

1. How much does shipping cost?.

A. Shipping of your pump costs $25 by express freight.

2. How do I order a water pump?.

A. There are two options when placing an order for your pump. You can contact Superior Water Pumps on free call 1800 464 018 and speak to one of our Sales Consultants, or you can order online by following this link ... Order Here

3. Are there any installation instructions included?

A. Installation instructions are included with your water pump.

4. Do you give discounts to seniors?

A. Our prices are very competitive and therefore we do not give discounts to seniors.

5. Where are you located?

A. Superior Tanks are located at 552 Somerville Road, West Sunshine, Victoria. See our contact page for directions.

6. May I purchase a water pump at your shop or do you only ship by freight?

A. Yes, you can come into our store and purchase your water pump.

7. Do you install water pumps?

A. We can recommend a contractor to install your pump or do so ourselves if if you are in our service area. However, the installation is relatively simple and instructions are included.

8. Does the water pump come with a warranty card or is the receipt required if I have to return it?

A. Your purchase receipt is your warranty card should you need to return your water pump.

9. How can I tell which water pump is correct for me?

A. Contact Superior Tanks on free call 1800 464 018 and speak to one of our Sales Consultants to find out which pump is right for you.

10. Why do I need a pump cover?

A. We recommend that you use a pump cover to protect your pump from all types of weather.

11. Do you also sell the fittings I would need?

A. If you need fittings please contact us on 1800 464 018 to discuss your needs.

12. How do I find a 'Strand' water pump dealer in my area?

A. You will find a Strand water pump dealer on our website by following this link ... Dealer Locations Nearest You

13. Do you discount the price if I buy more than one?

A. Yes we will provide a discount for multiple purchases, however (not in conjunction with any other offer or Superior Special). *Conditions apply.

14. Are my credit card details safe when I order on line?

A. Yes, your credit card details are safe when you order online. All of your details are protected by our privacy policy and will not be shared with any other organisation unless we are instructed to by the courts.

15. Who pays for shipping if the water pump is defective?

A. If your pump is defective, Superior Tanks will pay the shipping cost for your pump to be returned to us.

16. How do I service my water pumps?

A. Contact Superior Tanks on free call 1800 464 018 and speak to one of our Sales Consultants to discuss servicing or trouble shooting details.

17. How do I know when to order a submersible versus a pressure water pump?

A. A submersible pump is required only when you want to transfer fluids from storm water pits and if you want your pump to be out of sight. If you have any question, contact Superior Tanks on free call 1800 464 018 and speak to one of our Sales Consultants.